Whether you have a question about our service, need help with a booking, or want to discuss a corporate account — we're here. We respond to every message within one working day.
We don't use automated replies for customer questions. When you email or call, you reach someone on our team who knows the service inside out and can help you straight away.
We respond to every message within one working day.
What's your message about? *
We respond within one working day. No spam, ever.
Thank you, —. We'll be back in touch at — within one working day. If your query is urgent, call us on 07801 528902.
Back to Homepage →We don't have a shop. We come to you. Our collection team operates across 17 London boroughs, Monday to Saturday. Check your borough below.
Not listed? Join our waitlist →
The most common things people ask before getting in touch. If your question isn't here, just send us a message above.
We collect from your front door during a time window you choose. Shoes are cleaned at our facility and returned within 48 hours. You don't need to be home.
Read full FAQ →We serve 17 London boroughs including Kingston, Richmond, Islington, Canary Wharf, Westminster, Clapham, and more. Enter your postcode on the homepage to check instantly.
Check your postcode →Standard cleans are returned within 48 hours of collection. Express service returns within 24 hours for an additional fee. Deep restoration takes 48–72 hours.
See all services →For memberships, you pay on your chosen billing date each month. For one-off cleans, payment is taken at the point of booking. Members pay for add-ons at checkout.
View pricing →Yes — anytime, instantly, from your dashboard. No cancellation fees, no notice period, no questions required. Your access continues until the end of your billing period.
Membership details →We re-clean it. Free. Every time. Contact us within 48 hours of delivery with a photo and we'll arrange a re-collection at zero cost to you. Guaranteed.
Our guarantee →Most questions are faster to solve with a booking than a message. Your first clean is 50% off — and we're confident you'll wonder why you waited.